FAQs

Frequently Asked Questions


Our policy doesn’t allow us to exchange any product.

The order can be returned within 7 days from the date you received the product. You need to call the customer care on +91-9999-3-99001 or email us at [email protected] stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:
a) Fill the ‘Return Form’ which you must have received with the product or download the Return Form from www.srleather.in & fill the details in it. To download the “Return form” kindly Click Here
b) Pack your order in original packaging and mention your name, order number and mobile number.
c) Enclose the original invoice, guaranty/warranty card & other tag, if any.
d) Customer will have to courier the product and pay courier charges.
e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under Return policy.

The product delivered is in damaged condition, Customer will have to courier the product and pay courier charges.

For International Orders, please check the International Order section under Return policy.

You can return only the Damage product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to return policy for details.
For International Orders, please check the International Order section under Return policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. Please refer to return policy section for details.
Call us on +91-9999-3-99001 or write to [email protected] within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under Return Policy.

You can call us on +91-9999-3-99001 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return Policy

 Orders once placed can only be cancelled prior to shipment. Refer cancellation policy.

COD is not applicable for Domestic and International Orders.

Payments can be made through credit cards, debit cards, international cards, net banking. Please note that payments on www.srleather.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

NOTE: Indian issued cards will not be accepted for international orders.